{"id":25230,"date":"2023-04-28T13:29:55","date_gmt":"2023-04-28T13:29:55","guid":{"rendered":"https:\/\/www.novellshop.com\/frequently-asked-questions\/"},"modified":"2023-10-30T12:54:48","modified_gmt":"2023-10-30T12:54:48","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.novellshop.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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In this section (FAQ’S), we have unified some of the main questions you may have about our products, our online store, shipping, …<\/p>\n

Any other questions you may have, please contact us through our email at info@novellshop.com.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Standard items from our store<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is Solid Surface<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Solid Surface is basically a synthetic material for solid surfaces composed of 2\/3 parts of natural mineral fillers (silica, quartz, marble, aluminum trihydroxide, …) and 1\/3 part of various high-strength resins (acrylic or polyester-based).<\/p>\n

Much more information is available at: What is Solid Surface? Discover it<\/a><\/em><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre all our products in White color?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, all our products are made in satin white color.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes the price of the item include VAT and shipping costs?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, all our prices are VAT included and shipping costs are free of charge. All prices shown on NOVELLSHOP.COM are valid except for typographical or computer errors<\/span>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Special size items and orders<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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You may be interested in one of our products, but in a different size or even in changing the design to suit your needs<\/strong>. We understand it perfectly and that is why you can consult us all kinds of doubts at technical and design level without any commitment via Whatsapp (686800670), mail (info@novellshop.com) and also through the form that you will find on the product page.<\/p>\n

In this way, we will adapt our products to your needs.<\/strong><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Once we are clear about the product you want and how you want it,we will give you a quotation for it, so you can validate the price<\/strong> and let us know that you want to place the order.<\/p>\n

You can request a personalized quote by filling out the form on the following link: CORIAN SOLID SURFACE QUOTATION REQUEST<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to order a special size item?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Once we have your OK, we create a specific and totally customized product for you and we will send you the purchase link<\/strong> so you can place the order.<\/p>\n

Once the order is placed, whenever necessary, we send a technical drawing before starting the manufacturing process<\/strong>. So that you can validate it and proceed with manufacturing without errors or misunderstandings.<\/p>\n

It should be noted that in novellshop.com, we manufacture everything we sell<\/strong> and we can manufacture to the millimeter most of our products. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Shipping<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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At novellshop.com we work with MRW and DACHSER.<\/p>\n

Accessories will always be shipped with MRW.<\/p>\n

Washbasins, bathroom furniture and furniture with DACHSER.<\/p>\n

All our shipments include all risk insurance, this means that in case of receiving the product broken, it must be notified in the delivery note and documented with photos. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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All shipments to Spain (except Canary Islands) from our online store are free of charge.<\/p>\n

If you are interested in purchasing an item to be delivered to another European country, please do not hesitate to ask for an estimate of shipping costs.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes. We ship to most European countries. If you wish, you can ask us for an estimate of shipping costs.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Payment in our store<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I pay at Novellshop.com?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The payment methods accepted at NOVELLSHOP are: Credit or debit card, Bizum, Bank transfer and Paypal.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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You can make a transfer from your bank or directly deposit the amount of your purchase in our Caixabank bank account.<\/p>\n

We inform you that we will not consider the order effective until we confirm the corresponding deposit in our bank account.<\/p>\n

Payments by bank transfer may have a delay of 1 to 3 days depending on the bank and the day of purchase.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Warranty and Returns<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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The warranty of any product sold by novellshop.com is total in terms of material defect, manufacturing defect or failure in the measures validated by novellshop.com. A product that arrives broken by the shipping company is also fully guaranteed, since all our shipments include full insurance.<\/p>\n

A product that has been broken due to misuse or that does not have the correct measurements due to a bad validation of the manufacturing drawing will never be guaranteed.<\/p>\n

All our products are manufactured on demand, that’s why the warranty we can give is exclusively for novellshop.com’s own failure or material defect.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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If you have any other questions, you can send us your inquiry using the following form.<\/p>\n

Our Sales Department will contact you to answer any questions you may have.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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